FAQs

Welcome to the Lana Farms FAQs page. Here, we’ve answered the most common questions our customers ask about our handcrafted leather essentials, orders, shipping, returns, and more.

1. What makes Lana Farms products unique?

At Lana Farms, we specialize in handcrafted leather essentials made from premium, responsibly sourced materials. Each product is designed by skilled artisans to combine timeless style, superior durability, and everyday functionality. Our commitment to quality craftsmanship ensures every item is built to last and made with care.

2. Where is Lana Farms located?

Our main office and fulfillment center are located at:
47 Doreen Dr, Staten Island, NY 10303, USA.

We proudly serve customers across the United States and other regions through our online store at https://lanafarms.com.

3. How long does order processing take?

We typically process all orders within 1–2 business days (Monday–Friday). Orders placed after 5:00 PM (GMT-05:00) Eastern Standard Time will be processed the next business day.

4. What is the estimated delivery time?

Delivery times vary depending on your location, but most orders are delivered within 4–7 business days.

  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 3–5 business days (Mon–Fri)
    Please note that weather conditions, carrier delays, or holidays may affect delivery times.

5. Do you offer free shipping?

Yes. We offer free standard shipping on all orders placed through our website, regardless of order size or destination within the eligible shipping areas.

6. Can I return or exchange an item?

Yes. We accept returns and exchanges for both defective and non-defective products.

  • Return Period: 30 days from the delivery date
  • Condition: Items must be new and unused
  • Return Method: By mail
  • Restocking Fees: None

Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival. Once we receive your return, your refund will be processed within 5 business days.

For more information, please refer to our Return & Refund Policy page.

7. How do I start a return or exchange?

To start a return or exchange, please contact our support team at support@lanafarms.com with your order number and a brief description of the issue. Our team will provide step-by-step instructions to ensure a smooth process.

8. What payment methods do you accept?

We accept a variety of secure payment options for your convenience, including:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

All payment options are available directly on our checkout page, protected with encrypted payment gateways for security.

9. How do I track my order?

Once your order is shipped, you’ll receive a shipping confirmation email containing your tracking number and carrier details. You can use this number to track your package in real time until it arrives at your address.

10. What if my order arrives damaged or defective?

We take quality control seriously, but if your order arrives damaged or defective, please contact us immediately at support@lanafarms.com. Include your order number and photos of the item so we can resolve the issue promptly, either by replacement or refund.

11. Do you ship internationally?

At this time, Lana Farms primarily serves customers within the United States. For updates on international shipping availability, please check our website or contact customer service.

12. What are your customer support hours?

Our support team is available to assist you during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

You can reach us anytime via email at support@lanafarms.com, or call us at +1 718-697-0352.

13. Are Lana Farms products suitable for gifting?

Yes, our handcrafted leather essentials make excellent gifts for any occasion. Each product is crafted with care and attention to detail, making it a thoughtful and long-lasting choice for friends, family, or colleagues.

14. Is my personal information secure when shopping online?

Yes. We use secure, encrypted checkout systems to ensure your personal and payment information is fully protected. Your privacy and data security are important to us, and we never share customer information with third parties except as required to process your order.

15. How can I contact Lana Farms for more information?

For inquiries, product information, or customer assistance, please reach out using the following contact details:

  • Email: support@lanafarms.com
  • Phone: +1 718-697-0352
  • Address: 47 Doreen Dr, Staten Island, NY 10303, USA

We aim to respond to all messages within 24–48 business hours.

Shop with Confidence at Lana Farms

Since 2019, Lana Farms has been committed to offering authentic handcrafted leather essentials that balance design, durability, and sustainability. Our mission is to ensure every customer enjoys exceptional products, secure transactions, and dependable service from start to finish.

Explore our full collection today at https://lanafarms.com.